Jamaica Flag Bag

Flag Bag Couture Shipping Policy

At Flag Bag Couture, we are committed to providing you with reliable and timely delivery of your orders. Please review our shipping options and policies below:

Standard Delivery

United States: We offer a flat rate of $20 USD for standard delivery within the United States. Delivery typically takes 5-7 business days from the time of dispatch.

Canada: For customers within Canada, we offer a flat rate of $9.95 CAD for standard delivery. Delivery typically takes 5-7 business days from the time of dispatch.

Express Delivery

For faster service, we offer express delivery options:

United States: Express delivery is available for $30 USD. Orders placed with express delivery typically arrive within 2-3 business days from the time of dispatch.

Canada: Express delivery is available for $18 CAD. Orders placed with express delivery typically arrive within 2-3 business days from the time of dispatch.

International Shipping

We are excited to serve customers around the world! For international orders outside of the U.S. and Canada, shipping rates and delivery times will be calculated at checkout based on your location. Please note that shipping speed may vary depending on your destination, but we anticipate a shipping time of approximately 14 days from the time of dispatch.

Additionally, international customers are responsible for any customs duties, taxes, or additional fees that may apply to your order.

Processing Time

All orders are processed within 1-2 business days. You will receive an email confirmation with tracking information once your order has been dispatched.

Shipping Delays

Please note that while we strive to deliver your order on time, delays may occur due to factors beyond our control, such as customs processing or carrier delays. If there are any significant delays with your order, we will notify you as soon as possible.

Contact Us

For any questions or concerns about your shipping options or delivery status, feel free to reach out to our customer service team at hello@flagbagcouture.com.

Thank you for choosing Flag Bag Couture! We’re thrilled to share our unique collections with customers in the U.S., Canada, and across the globe.

Flag Bag Couture Refund Policy

At Flag Bag Couture, we strive for your complete satisfaction. If you're not entirely happy with your purchase, we are happy to accept returns and offer refunds under the following conditions:

Return Conditions

- You must notify us of your intent to return the item within *14 days* of receiving your order.

Items must be returned in their original condition, unworn, and with all original packaging and tags.

Final sale items and gift cards are not eligible for return or refund.

Once we receive your return request, we will provide instructions for returning the item.

Refund Process

After receiving and inspecting the returned item, we will process your refund to the original payment method. Refunds typically take 5-7 business days to appear, depending on your bank or payment provider.

Shipping fees are non-refundable unless the item arrived damaged or defective.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. In such cases, Flag Bag Couture will cover the return shipping fees.

Exchanges

If you'd like to exchange an item, please contact us, and we will assist in finding the perfect replacement. Exchanges must also follow the 14-day notification period.

Non-Returnable Items

Final sale items are not eligible for return or refund.

Gift cards are non-refundable and cannot be exchanged for cash.

Contact Us

For any questions or to initiate a return, please contact our customer service team at hello@flagbagcouture.com.

We value your trust in Flag Bag Couture and are committed to making your shopping experience enjoyable!