Yes, we offer international shipping to many countries. Shipping rates and delivery times vary depending on the destination. The shipping cost will be calculated at checkout.

Orders are typically processed within 2-3 business days. During peak times, processing may take longer, but we strive to ship orders as quickly as possible.

Domestic (within Canada): 5-7 business days
United States: 7-10 business days
International: 10-15 business days

Delivery times may vary based on the destination and customs processing.

Once your order is shipped, you will receive a confirmation email with a tracking number.

You can use this number to track your package on the carrier's website.

Yes, expedited shipping options are available at checkout for an additional fee. Delivery times for expedited shipping are typically 1-3 business days in Canada and the USA. For international shipping it may take up to 7 business days.

We accept returns within 14 days of receipt for a full refund or exchange. Items must be unused, in original condition, and with all tags attached. Sale items and custom orders are final and cannot be returned.

To initiate a return, please contact our customer service team at hello@flagbagcouture.com with your order number and reason for return. We will provide you with a return authorization and instructions.

For domestic returns, we offer free return shipping. For international returns, customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us safely.

Refunds are processed within 5-7 business days of receiving the returned item. The refund will be issued to the original payment method. Please note that it may take an additional 3-5 business days for the refund to appear in your account.

Pre-orders

Yes, we occasionally offer pre-orders for new or limited edition collections. Pre-order items will be clearly marked on the product page with an estimated ship date.

Pre-order items typically ship on the estimated date provided at the time of purchase. We will notify you if there are any changes to the expected ship date.

Pre-orders can be canceled within 48 hours of placing the order. Please contact our customer service team at hello@flagbagcouture.com to request a cancellation. After this period, cancellations may not be possible as production will have commenced.

We accept major credit cards (Visa, MasterCard), PayPal, and select digital wallets. All payments are securely processed.

Once an order is placed, it cannot be modified. If you need to make changes, please contact us as soon as possible. We will do our best to assist you, but changes cannot be guaranteed.

For any questions or concerns, please reach out to our customer service team via email. We respond to all customer inquiries within 48 hours.